ICE-B 2012 Abstracts

Area 1 - Applications

Full Papers

Paper Nr:	42
Title:	Planning, Designing and Evaluating Multiple eGovernment Interventions
Authors:	Fabrizio d'Amore, Luigi Laura, Luca Luciani and Fabio Pagliarini
Abstract:	We consider the scenario where an organ of a public administration, which we refer as the decisionmaker, is requested to plan one or more interventions in some framework related to the Information Society or the eGovernment set of actions. We propose a methodology to support the decisionmaker in orienting, planning, and evaluating multiple (partially overlapping) interventions. In particular, we address two main problems: first, how to decide the structure of the interventions and how to determine the relevant parameters involved; second, how to set up a scoring system for comparing single interventions and its extension to the case of multiple interventions. The methodology unexpectedly shows that it is not always the case that the best outcome is the one obtained by the best projects. We formally model the problem and discuss its computational complexity. Our approach is also effective in process of selecting, from a set of submitted proposals, the ones to be funded.
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Paper Nr:	61
Title:	Geographic Information System using ArcGIS 10 and Open Source MapWindow - Methodology and Comparative Study
Authors:	Balqies Sadoun, Omar Al-Bayari, Jalal Al-Azizi and Samih Al Rawashdeh
Abstract:	Geographic Information System (GIS) is an IT system capable of capturing, storing, analyzing, and displaying geographically data. We present a comparison between ArcGIS 10 and MapWindow 4.0 in creating a (GIS) for a study area to clarify the similarities and the differences. Upon the application of the GIS system using the two mentioned different software tools, we will provide the methodology and a related comparison. The ESRI® ArcGIS is an integrated geographic information system (GIS) for managing a digital database, working with maps and geographic information. It provides an infrastructure for making maps, analysis, presentations of geographic information available for organizations, communities and openly on the Web. MapWindow is free of charge, extensible geographic information System (GIS) that can be used as an open-source alternative to desktop GIS to develop and distribute custom spatial data analysis tools. It is a "Programmable Geographic Information System" that supports manipulation, analysis, and viewing of geospatial data and associated attribute data in several standard GIS data formats. It is also considered a mapping tool, a GIS modeling system, and a GIS application programming interface (API); all in one convenient redistributable package. It was developed by MapWindow Open Source Team to address the need for a GIS programming tool that could be used in engineering research, without requiring end users to purchase a complete GIS system, or become GIS experts. We had used MapWindow in many applications and always proved efficient. We found Open Source MapWindow GIS as efficient as the commercial GIS system for important applications (Mapping, Navigation, Tracking etc.) in addition to its being free of charge. We had been using it in our applications and research work such as: OSGIS for BAU and in Navigation and Tracking to be used by interested users on the web.
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Short Papers

Paper Nr:	21
Title:	The Relative Importance of Teenagers’ Personal Characteristics on Technology Addiction
Authors:	Chan Jung Park and Jung Suk Hyun
Abstract:	As the Internet becomes the major means to conduct business, new types of agenda arise in e-Business arena. One of them is Ethics. Compared to other topics, ethics education for e-services takes long time because of its characteristics. Thus, Cyberethics education is required from childhood. In this paper, we examine the status of the Korean teenagers’ technology addiction, their personal characteristics, and their environmental factors composed of parents, friends, and media to diagnose their behavior and to boost their morality. In order to achieve our research goals, we survey 1,421 primary and secondary school students, and then do factor, regression, and dominance analyses. Also, we examine the relationships between the students’ characteristics and their technology addiction. We focus on the Internet and mobile phone addiction as technology addiction. Based on this study, we summarize a few issues to be solved for our adolescents to do their right actions on e-environment.
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Paper Nr:	22
Title:	The Use of Internet as a Marketing Tool - Evaluating the Websites of Spain's Top Restaurants
Authors:	F. J. Miranda, S. Rubio, A. Chamorro and M. S. Janita
Abstract:	The haute cuisine catering sector in Spain is faced with two facts that underscore the importance today of their presence on the Internet. On the one hand, the quality and recognition of Spanish cuisine are fostering the development of culinary tourism, both domestic in origin and from abroad. And on the other, an ever greater proportion of tourists are using the Internet to obtain information and make decisions about activities to include in their trips. Given this context, the present work describes a comparative analysis of the Websites of Spanish restaurants which have at least one Michelin star in order to assess the quality of those Web pages and provide some guidance to their designers to facilitate their use as a marketing tool. The instrument used is the Web Assessment Index (WAI). This has been validated in other studies in the literature, and measures the quality of a Website based on 4 dimensions: visibility, speed, navigability, and content. The results showed the quality of the Website to be positively correlated with the category of the corresponding restaurant.
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Paper Nr:	48
Title:	ArchaeoApp Rome Edition (AARE): Making Invisible Sites Visible - e-Business Aspects of Historic Knowledge Discovery via Mobile Devices
Authors:	Katharina Holzinger, Gabi Koiner, Primoz Kosec, Markus Fassold and Andreas Holzinger
Abstract:	Rome is visited by 7 to 10 million tourists per year, many of them interested in historical sites. Most sites that are described in tourist guides (printed or online) are archaeological sites; we can call them visible archaeological sites. Unfortunately, even visible archaeological sites in Rome are barely marked – and invisible sites are completely ignored. In this paper, we present the ArchaeoApp Rome Edition (AARE). The novelty is not just to mark the important, visible, barely known sites, but to mark the invisible sites, consequently introducing a completely novel type of site to the tourist guidance: historical invisible sites. One challenge is to get to reliable, historic information on demand. A possible approach is to retrieve the information from Wikipedia directly. The second challenge is that most of the end users have no Web-access due to the high roaming costs. The third challenge is to address a balance between the best platform available and the most used platform. For e-Business purposes, it is of course necessary to support the highest possible amount of various mobile platforms (Android, iOS and Windows Phone). The advantages of AARE include: no roaming costs, data update on demand (when connected to Wi-Fi, e.g. at a hotel, at a public hotspot, etc. ... for free), automatic nearby notification of invisible sites (markers) with a Visual-Auditory-Tactile technique to make invisible sites visible.
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Paper Nr:	55
Title:	Pattern Characterization in Multivariate Data Series using Fuzzy Logic - Applications to e-Health
Authors:	W. Fajardo, M. Molina-Solana and M. C. Valenza
Abstract:	The application of classic models to represent and analyze time-series imposes strict restrictions to the data that do not usually fit well with real-case scenarios. This limitation is mainly due to the assumption that data are precise, not noisy. Therefore, classic models propose a preprocessing stage for noise removal and data conversion. However, there are real applications where this data preprocessing stage dramatically lowers the accuracy of the results, since these data being filtering out are of great relevance. In the case of the real problem we propose in this research, the diagnosis of cardiopulmonary pathologies by means of fitness tests, detailed fluctuations in the data (usually filtered out by preprocessing methods) are key components for characterizing a pathology. We plan to model time-series data from fitness tests in order to characterize more precise and complete patterns than those being currently used for the diagnosis of cardiopulmonary pathologies. We will develop similarity measures and clustering algorithms for the automatic identification of novel, refined, types of diagnoses; classification algorithms for the automatic assignment of a diagnosis to a given test result.
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Paper Nr:	56
Title:	Measurement and Concepts of Individual Application Capability of e-Business
Authors:	Chui Young Yoon and Sung Koo Hong
Abstract:	Understanding measurement and concepts for an individual application capability of e-business is important to manage and improve their work ability in an e-business environment. This study presents a 17-item tool to measure an individual application capability of e-business with the measurement items, process, and method based on the previous literature. The developed tool construct were verified by factor and reliability analysis with the questionnaire survey. This tool has four measurement factors and seventeen items. The utilization of the developed tool was confirmed by applying it to a case study.
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Paper Nr:	10
Title:	A Study on Older Adult Students’ Behavioural Intention and Learning Satisfaction of Blended e-Learning Course at the Active Aging University
Authors:	Horng-Jyh Chen, Chien-Jen Liu, Chien-Liang Lin, Yi-Fang Chen and Hung-Liang Chen
Abstract:	Recently, the blended e-learning is implemented in many fields more and more popularly. In this paper, the program of ceramics teaching at the Active Aging University is also applied blended e-learning without exception in order to raise older adult students’ behavioural intention and learning satisfaction. Because of the unfamiliar with IT technology application for these older adult students the different results from most of younger students in this investigation are expected. In this study, the questionnaire is designed for 44 older adult students whose ages are all over 55 years old. The teaching experiment of blended e-learning for ceramics teaching course is performed at the Active Aging University in the southern of Taiwan. And the Structural Equation Model (SEM) quantitative analysis is carried out that the conclusions are got with the perceived usefulness of learning contents has positive relationship with learning satisfaction. Also, the perceived ease of use for interfaces has positive relationship with the perceived usefulness of learning contents and learning satisfaction. Therefore, these conclusions could be applied to develop and design for all the blended e-learning programs at the Active Aging University with the best teaching and learning strategy in the future.
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Area 2 - Enterprise Engineering

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Paper Nr:	26
Title:	The User-journey in Online Search - An Empirical Study of the Generic-to-Branded Spillover Effect based on User-level Data
Authors:	Florian Nottorf, Andreas Mastel and Burkhardt Funk
Abstract:	Traditional metrics in online advertising such as the click-through rate often take into account the users’ search activities separately and do not consider any interactions between them. In understanding online search behavior, this fact may favor a certain group of search type and, therefore, may mislead managers in allocating their financial spending efficiently. We analyzed a large query log for the occurrence of user-specific interaction patterns within and across three different industries (clothing, healthcare, hotel) and were able to show that users’ online search behavior is indeed a multi-stage process, whereas e.g. a product search for sneakers typically begins with general, often referred to as generic, keywords which becomes narrowed as it proceeds by including more specific, e.g. brand-related (“sneakers adidas”), keywords. Our method to analyze the development of users’ search process within query logs helps managers to identify the role of specific activities within a respective industry and to allocate their financial spending in paid search advertising accordingly.
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Paper Nr:	51
Title:	Strategic Planning in Highly Dinamic Competitive Contexts - A Study of Italian Mobile Network Operators
Authors:	Antonio Ghezzi, Marcelo Nogueira Cortimiglia, Alejandro Germán Frank and Raffaello Balocco
Abstract:	Strategic management formulation and implementation in highly dynamic competitive scenarios is a challenging task. This is the case of the Mobile Telephony segment of the Information and Communication Technology (ICT) industry. In this competitive setting, potentially disruptive changes in both marketing and technological dimensions are the norm, as attested by the recent decrease in voice-related revenues by Mobile Network Operators (MNO) and the consequent rise in mobile data traffic. In this context, this paper aims to contribute to the literature on Strategic Technology Management by proposing an interpretative framework to support strategic decision making in dynamic, competitive contexts characterized by disruptive changes in both technology and business dimensions. The proposed framework is based on empirical research conducted at the four MNOs operating in Italy and allows identifying drivers of potentially disruptive change and their implications on a firm’s business model. The framework use is illustrated through the analysis of the Italian Mobile Telephony industry. Finally, the research also highlighted the main strategic routes MNOs have at their disposal to face the turbulent competitive times ahead. These include specific strategic actions to cope with the issues of mobile bandwidth scarcity and decreasing voice-related revenues. A summary of MNOs future strategic positioning options is also provided.
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Short Papers

Paper Nr:	16
Title:	Resilient Sustainable Supply Chain Management - A Conceptual Framework
Authors:	Maruf H. Chowdhury, Mohammed Naim A. Dewan and Mohammed A. Quaddus
Abstract:	A resilient-sustainable supply chain has become a unanimously important research agenda in business as global supply chain is facing an increased number of risks and disruptions. In such a situation in order to be competitive and sustainable a supply chain needs to be resilient. Literature related to supply chain sustainability and resilience in an integrated fashion is sparse, rather issues are presented separately and no empirical work has yet been done to develop a resilient-sustainable supply chain management (RSSCM) framework. A resilient-sustainable supply chain management (RSSCM) framework is formulated and measurement scale for resilience and sustainability is developed in this study. The study combines the stakeholder theory and resource based view in line with sustainability and resilience in developing a theoretically grounded, comprehensive framework of resilient-sustainable supply chain management.
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Paper Nr:	39
Title:	Developing a Conceptual Framework to Structure an IT Organization using an Ontology Engineering Methodology
Authors:	Nelson Gama, Lukasz Ostrowski and Miguel Mira da Silva
Abstract:	Organizations are struggling to adopt practices that allow the best results trying to achieve alignment between IT and an organization’s concepts and dimensions, pursuing efficiency and effectiveness. Therefore, the structure of an IT organization is fundamental. However, despite the recognized importance of IT organizational structure and the efforts made in the development of disparate perspectives and relationships, no relevant references about its structure are found, and the existent ones are far from satisfactory. There is neither a single framework nor one relating to what we consider to be relevant or clearly dominant. This paper proposes the use of ontology engineering methodology to identify and enumerate concepts and develop a conceptual framework in order to structure and establish a relationship among concepts within an IT organization, which will allow the definition of an IT organization.
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Paper Nr:	47
Title:	Evaluation of Maturity Models for Business Process Management - Maturity Models for Small and Medium-sized Enterprises
Authors:	Johannes Britsch, Rebecca Bulander and Frank Morelli
Abstract:	This paper contains an appraisal of selected maturity models for BPM. Business process maturity models in general offer precise process definitions, repeatable process operations, the integration and interaction with linked processes, as well as the measurability and controlling of the process flows. Maturity models provide small and medium-sized enterprises (SMEs) with clear structures for organizational changes. The intention of the analysis is to support SMEs by choosing an appropriate framework that helps to design “to-be” business processes based on a continuous and comprehensive assessment concept. However, due to their size and limited resources, SMEs also have special requirements regarding maturity models. The paper describes the evaluation results of well-known maturity models for SMEs and the advantages and dis-advantages of the models relating to a concrete scenario in the area of Anything Relationship Management.
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Paper Nr:	50
Title:	Leveraging the Software Ecosystem - Towards a Business Model Framework for Marketplaces
Authors:	Tobias Weiblen, Andrea Giessmann, Amir Bonakdar and Uli Eisert
Abstract:	Software platforms in the form of marketplaces like Salesforce.com`s AppExchange, Netsuite`s SuiteApp or SAP`s Commercial Platform are changing the way how software and services are distributed, consumed, and priced. Technical innovations in the underlying platforms receive high attention, while innovative business models that build on and commercialize a flourishing ecosystem are neglected. In this paper we investigate the question which marketplace business model options are available to software platform owners that want to commercialize their ecosystem’s products and services. We present a framework of ten possible models that is derived from both theory and practice. The options are clustered by the required level of product/service standardization to guide the choice of business model. The framework may serve decision makers as a starting point for their business model innovation plans.
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Paper Nr:	32
Title:	Paths of Business Model Evolution - Findings from Business Model Patents
Authors:	Woori Han, Bomi Song and Yongtae Park
Abstract:	All firms have business models (BMs) and they continuously modify their BMs to adjust to dynamic environment. The objective of this paper is to find paths of technology based BM evolution by investigating BM patents which are representative data source of technical BMs. The paper begins by reviewing the BM and BM patents, and provides a description and justification of the proposed evolutionary paths of BM ‒ major (origination, transplant, mutation) and minor (variation, alternation, addition or subtraction) evolutionary stream. The paper concludes by highlighting the key findings and drawing limitation and further research.
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Area 3 - Mobility

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Paper Nr:	34
Title:	On the Development of Smart Adaptive User Interfaces for Mobile e-Business Applications - Towards Enhancing User Experience – Some Lessons Learned
Authors:	Andreas Holzinger, Michael Geier and Panagiotis Germanakos
Abstract:	Mobile end users usually work in complex and hectic environments, consequently for mobile e-Business applications the design and development of context aware, smart, adaptive user interfaces is getting more and more important. The main goal is to make the user interface so simple that the end users can concentrate on their tasks – not on the handling of the application, the main challenge is its adaptation to the context. A possible solution is smart adaptation. Consequently, developers need to know the limits of both context and systems and must be aware of mobile end users different interaction. In this paper, we follow the hypothesis that simple user interfaces enhance performance and we report about some lessons learned during the design, development and evaluation of a smart, adaptive user interface for an e-Business application.
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Paper Nr:	38
Title:	A Mobile Information System for Improved Navigation in Public Transport - User Centered Design, Development, Evaluation and e-Business Scenarios of a Mobile Roadmap Application
Authors:	Bernhard Peischl, Martina Ziefle and Andreas Holzinger
Abstract:	End-user friendly interface design is of tremendous importance for the success of mobile applications which are of increasing interest in the e-Business area. In this paper, we present an empirical evaluation of a mobile information system for improving navigation of public transport. High air pollution and respiratory dust, along with other threats to environmental conditions in urban areas, make the use of public transport system less and less a matter of choice. The central hypothesis of this study is that useful, useable and accessible navigation contributes towards making public transport systems more attractive.
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Area 4 - Collaboration and e-Services

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Paper Nr:	24
Title:	3D Communities as Platforms for Developing Social Capital
Authors:	Claudia Loebbecke, Paolo Depaoli and Marco De Marco
Abstract:	3D virtual communities, a particular form of platforms, have gained remarkable attention in theory and practice. Similarly, the well established concept of social capital, which describes resources becoming accessible and available through the connection and interaction between individuals on a platform, has regained prominence with the boom of social media. In this study, we investigate the development of social capital in 3D virtual communities. Adapting the model of Adler and Kwon (2002), we analyze the role of motivation, ability, opportunity, and integration fir constituting social capital in 3D virtual communities. Our empirical investigation conducted in 2008 and 2009 among users of two 3D virtual communities, one networking platform and one online gaming platform, suggests that only motivation and ability are generally important. We conclude that the sources of social capital depend on the specific type and user audience of a 3D virtual community as well as on the sophistication of the available tools in the particular 3D environment and the cultural openness of the network.
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Paper Nr:	29
Title:	Search Engine Optimization Meets e-Business - A Theory-based Evaluation: Findability and Usability as Key Success Factors
Authors:	Andreas Auinger, Patrick Brandtner, Petra Großdeßner and Andreas Holzinger
Abstract:	What can not be found, can not be used. Consequently, the success of a Website depends, apart from its content, on two main criteria: its top-listing by search engines and its usability. Hence, Website usability and search engine optimization (SEO) are two topics of great relevance. This paper focusses on analysing the extent that selected SEO-criteria, which were experimentally applied to a Website, affect the website’s usability, measured by DIN EN ISO 9241-110 criteria. Our approach followed (i) a theory-based comparison of usability-recommendations and SEO-measures and (ii) a scenario- and questionnaire-based usability evaluation study combined with an eye-tracking analysis. The findings clearly show that Website usability and SEO are closely connected and compatible to a wide extent. The theory-based measures for SEO and Web Usability could be confirmed by the results of the conducted usability evaluation study and a positive correlation between search engine optimization and Website usability could be demonstrated.
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Paper Nr:	44
Title:	Evaluating Disseminators for Time-critical Information Diffusion on Social Networks
Authors:	Yung-Ming Li and Lien-Fa Lin
Abstract:	In recent years, information diffusion in social networks has received significant attention from the Internet research community driven by many potential applications such as viral marketing and sales promotions. One of the essential problems in information diffusion process is how to select a set of influential nodes as the initial nodes to disseminate the information through their social network. Most of the existing solutions aim at how to maximize the influence effectiveness of the initially selected "influential nodes", but pay little attention on how the influential nodes selection could minimize the cost of the diffusion. Diffusion effectiveness is important for the applications such as innovation and new technology diffusion. However, many applications, such as disseminating disaster information or product promotions, have the mission to deliver messages in a minimal time. In this paper, we design and implement an efficiently k-best social sites selected mechanism in such that the total diffusion “social cost” required for each user in this social network to receive the diffusion critical time information is minimized.
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Short Papers

Paper Nr:	27
Title:	A Framework for Performance Measurement in Service Oriented Virtual Organizations - A Value Network Approach to Collaborative Performance Measurement
Authors:	S. M. Amin Kamali, Greg Richards, Mohammad H. Danesh and Bijan Raahemi
Abstract:	Management of Virtual Organizations faces unique challenges which traditional approaches cannot address. Based on service oriented architecture, this paper proposes a performance measurement framework that aligns the work of partners in a virtual organization at three different layers. The first layer is designed for partners’ strategic alignment through coordination of the value creation network. In the second layer, five performance dimensions of partners’ collaboration are defined which can be mapped onto the service choreography model. The third layer focuses on assessing effectiveness and efficiency of partners’ domain specific services which is designed based on ITIL V3 service level management guidelines. In order to consolidate the proposed framework, these three layers are integrated using a procedure for extracting service choreography and SLA aggregation patterns from the value network. We propose an integrated solution for decentralized performance measurement without the need for a central authority. The proposed framework provides flexibility, scalability, and interoperability and enhances transparency of partners’ performance information at an agreed-upon level as a basis for mutual trust.
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Paper Nr:	41
Title:	Usability of Mobile Applications - Dissemination of Usability Engineering in Small and Medium Enterprises
Authors:	Britta Fuchs, Thomas Ritz and Jakob Strauch
Abstract:	This paper starts from the idea that mobile enterprise software has great potential in the future but needs to fulfil usability requirements to be successful. Following mobile enterprise software Mobile enterprise software is explained with the established software engineering processes. Related to this topic usability engineering is presented with relevance to the utilization in small and medium-sized enterprises (SMEs). The relevance of the target group SMEs is demonstrated using the example of Germany. The integrated user-centered method for mobile enterprise software development integrating usability is presented. The paper closes with an analysis of the needed future research in this field.
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Paper Nr:	43
Title:	A Dimension Integration Method for a Heterogeneous Data Warehouse Environment
Authors:	Marius-Octavian Olaru and Maurizio Vincini
Abstract:	Data Warehousing is the main Business Intelligence instruments that allows the extraction of relevant, aggregated information from the operational data, in order to support the decision making process inside complex organizations. Following recent trends in Data Warehousing, companies realized that there is a great potential in combining their information repositories in order to offer all participants a broader view of the economical market. Unfortunately, even though Data Warehouse integration has been defined from a theoretical point of view, until now no complete, widely used methodology has been proposed to support Data Warehouse integration. This paper proposes a method that is able to achieve both schema and instance level integration of heterogeneous Data Warehouse dimensions attributes by exploiting the topology of dimensions and the dimension-chase procedure.
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Paper Nr:	58
Title:	Local Governments and Cloud Computing Security
Authors:	Inita Kindzule, Edzus Zeiris and Maris Ziema
Abstract:	The Cloud computing solution has enormous potential to provide companies, industries and economy in general with remarkable benefits but there are certain challenges that have to be taken into account when choosing this solution. The purpose of this paper is to provide results of research about local governments’ Cloud computing security, assisting them in making appropriate risk-based security decisions about how to securely embrace Cloud computing. To ensure that managing information of system-related security risks is consistent with the organization’s mission/business objectives, and that information security requirements, including necessary security controls, are integrated into the organization’s enterprise architecture and system development life cycle processes.
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Paper Nr:	60
Title:	e-Business - An Online Shop in the Area of Technical and Scientific Publications
Authors:	José António S. Pereira, Paulo Pita, Élsio Santos and Joaquim Filipe
Abstract:	The explosive growth of the world-wide-web and the emergence of e-commerce enabled the development of recommender systems that became to an independent emerged research area in the mid-1990s. The recommender systems are used to solve the prediction problem or the top-N recommendation problem. However, recommendation systems feel ever more the pressure related to a change on users habits. In order to capture users interests it is necessary a representation of information about an individual user. Our Online Shop in the Area of Technical and Scientific Publications intends to add the best of the user-based collaborative filtering and content-based collaborative filtering methodologies into a single hybrid methodology in order to answer some issues raised about new users and new items added to the recommender system. And also try to combine inference and prediction to assist the user in finding content that is of personal interest or even combine data mining techniques to provide recommendations.
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Paper Nr:	3
Title:	Analysing E-Business Applications with Business Provenance
Authors:	Sergio Manuel Serra da Cruz, Laci Mary Manhães, Raimundo Costa and Jorge Zavaleta
Abstract:	Business Provenance provides important documentation that is an essential to increase the trustworthiness and traceability of end-to-end business operations. This paper presents two data marts that allows multidimensional analysis of business provenance metadata collected from a real e-business scenario. Provenance was collected with the aid of an architecture named BizProv. We conclude the paper with the identification of the challenges that will drive future research of BizProv.
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Paper Nr:	49
Title:	Collaborative Security Management Services for Port Information Systems
Authors:	Theodoros Ntouskas and Nineta Polemi
Abstract:	Ports Information and Communication Technology (PICT) systems offer critical services and host sensitive data. However the current maritime legislation, standardization and technological efforts do not sufficiently cover the PICT security. Identifying these needs, we propose the collaborative environment S-Port offering security management services.
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Paper Nr:	36
Title:	Comparison Study of Some Collaborative Tools Use in Virtual Teams
Authors:	Cosmina Carmen Aldea and Anca Draghici
Abstract:	This article describes the connectivity and networking of virtual team members (based on the reference review and some structured interview organized with members of virtual project teams) and new perspectives in virtual teams’ collaboration, to underline the actual trends and to identify their future development. Introduction of new communication tools with multiple options and functionalities that better support collaborative work and learning processes will also, facilitate the integration of new members, the communication and working processes and they will increase trust between members of virtual teams. The tools used for communication and real time research-work will increase competitiveness, too by optimizing the resources dedicated to different projects, teams and management systems. There are software tools that facilitate communication, collaboration and coordination of virtual teams. Choosing the right software has to consider the specific virtual teams’ needs and requirements. The best frame is one in which the characteristics are well defined so that they cover all aspects of collaborative activities and overall project management.
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Area 5 - Sustainable e-Business

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Paper Nr:	8
Title:	Three Dimensional Elements for Sustainable e-Business Modelling
Authors:	Mohammed Naim A. Dewan, Maruf Hossan Chowdhury and Mohammed A. Quaddus
Abstract:	e-business modelling is a prevalent term now days as it converts technology into economic value. The sustainability of the business is another global contemporary issue. Although e-business modelling and sustainability are the two major global trends now but still there is no common understanding about the elements that need to be used for a sustainable e-business model. Surprisingly, none of the e-business modelling approaches even consider sustainability as a major element. In this paper, therefore, after extensive literature review on e-business modelling and sustainability of the business we carefully identify and determine the required elements for a sustainable e-business model. The elements are three dimensional and selected from customer value area, business value area, and process value area so that the modelling elements safeguard the interests of all stakeholders (customer, business, society, and environment) while maintaining the sustainability.
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Short Papers

Paper Nr:	33
Title:	Identifying Emerging Technologies in the e-Business Industry - A Needs-driven Approach
Authors:	Kyungpyo Lee, Youngkeun Song and Sungjoo Lee
Abstract:	Over the last few years, there have been huge efforts to forecast the technological future and emerging technologies, as an attempt to increase R&D efficiency within a limited budget. Therefore, this research purposes to develop a methodology for identifying new and promising technologies and apply it to the field of e-business. Unlike the previous studies taking a technology-driven approach, we take a needs-driven approach starting from future needs and derive a necessary technology to meet the needs. For this purpose, we firstly consider the future major using STEEP analysis. Secondly, the prospective social needs are derived from each major issue and then, the technologies required to meet the core needs are deduced to be a candidate of emerging technologies. Finally, the candidate technologies are evaluated from the viewpoint of feasibility and issues-relatedness, based on which the top 10 most important emerging technologies are determined. The suggested methodology is expected to be utilized as a valuable tool for discovering emerging technologies when considering IT is evolved not only in the form of technology-driven but also in the form of market-driven.
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Paper Nr:	13
Title:	Factors that Influence e-Business Application in Tertiary Education
Authors:	Andreas Ahrens, Sebastian Aust and Jeļena Zaščerinska
Abstract:	e-Business has dramatically influenced progress in all the dimensions of modern life in the context of globalisation. Education is one of these dimensions. Moreover, e-Business and tertiary education are interdependent. However, success in application of e-Business technologies in tertiary education can be changed by its factors. Aim of the present paper is to analyze factors that influence e-Business application in tertiary education. The meaning of the key concepts of e-business technologies and factors is studied. Moreover, the study demonstrates how the key concepts are related to the idea of tertiary education and shows a potential model for development, indicating how the steps of the process are related following a logical chain: e-business technologies → the role of e-business application in tertiary education → factors → empirical study within a multicultural environment. The results of the present research show that the external factors and, particularly, factors forming communication influence e-business application in tertiary education. Directions of further research are proposed.
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Paper Nr:	23
Title:	The Road to a Responsible and Sustainable e-Business
Authors:	Norberto Patrignani and Marco De Marco
Abstract:	This paper introduces a definition of a responsible and sustainable e-business organization. Today every company has to take into account the growing role of the stakeholders (employees, suppliers, customers, and general society) and this has increased the importance of the Corporate Social Responsibility (CSR). Also, they have to expose the impact of their operations on the environment in terms of supply-chain, power consumption and waste management. Both these dimensions are becoming important also for organizations that concentrate their activities on electronic channels. For them, information systems and communication channels (ICT) represent the fundamental infrastructure. This paper concentrates on the questions: how to harmonize the CSR strategy with the important decisions that has to be taken in the computing areas? How to keep aligned the Business Ethics with the Computer Ethics strategies?
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Paper Nr:	6
Title:	IS Employees’ Stress and Outcomes at Work
Authors:	Huichih Wang, Sheng-Jim Fan and Her-Sen Doong
Abstract:	The problem of excessive occupational stress faced by IS employees may accelerate their intention to quit, which may ultimately cause companies difficulty in finding skilled professionals and a huge cost in training newcomers. A handful of past studies in the information system discipline have examined this connection from the perspective of job satisfaction to some extent. However, employees’ behavioral outcomes resulting from their excessive stress are not limited to intention to quit: job performance and absenteeism, which were significantly associated with organizational effectiveness, were unfortunately overlooked in the IS studies. To broaden the knowledge in IS personnel management, the current study has incorporated the literature from psychology and organizational behavior to propose a theoretically based model. Findings will be able to provide fruitful implications for future researchers and practitioners.
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